Orders and Returns

ORDERS

48/72 hours delivery for Spain, 3-5 days delivery for European Union, 7 days for Rest of the World.

Standard orders for the European Union, United Kingdom and USA are free and typically processed between 1-2 days and shipped using MRW or FEDEX. Expect to receive them in one week. Sometimes processing may take longer, however, depending on our ability to meet the prevailing order volume. We do our very best to keep up with our stock, but due to demand, some items may be purchased on backorder and may be delayed. In the event of shipping delays for any reason we will inform you via e-mail as soon as possible.

European Union and United Kingdom have free delivery but returns must be handled by the customers. USA orders have a 10€ delivery fee and returns also must be handled bu customers.

International Orders: international orders outside the European Union, United Kingdom and USA typically take up to 14 business days and have a 2o€ delivery fee. CID BRAND is not responsible for any customs fees or duties incurred on international shipments outside the European Union as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com.  Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.

Tax: for all orders a sales tax of 21% does apply.

For any questions about your order, please email [email protected]


RETURNS

We are aware that sometimes it’s not easy to buy online: different brands have different sizes and fitting, you never know exactly how the material will suit you, if the color will look the same on screen as in reality… So we want to reward our brave buyers and their faith in us by making the return process as unpainful, easy and transparent as possible.

If you ordered from Spain

All orders within Spain have free shipping and free returns through MRW. All orders can be returned within 30 days of receipt if unwashed, unworn and with original tags. You can either ask for an exchange or for a full refund by sending us an e-mail with your order number to [email protected].

Every order has an envelope (‘RETURN INSTRUCTIONS’) that contains these instructions, a new Correos delivery bag in which to put the pink box with the returned items and the return label sticker. The process can’t be easier and is free:

  1. Place the unwanted items in the pink laagam box.
  2. Send us an e-mail to [email protected] with the subject ‘return order nº XXXX’ and we will answer back giving you a return code.
  3. Bring the box to your closest MRW office and just give to the MRW employee the code we gave you through e-mail. That’s it!
  4. Expect to have your new exchanged item or your refund in around one week, once we receive the returned items.

If you ordered from the European Union or the United Kingdom

All orders within the European Union and the United Kingdom have free shipping through FedEx. We currently offer free deliveries, but returns need to be handled by the client.

All orders can be returned within 30 days of receipt if unwashed, unworn and with original tags. You can either ask for an exchange or for a full refund by sending us an e-mail with your order number to [email protected]

If you ordered from the USA

We are doing our best to give the best service to our American pals. We currently offer deliveries with a 10€ delivery fee and returns need to be handled by the client.

Meanwhile, we offer the same treatment as for customers in the aforementioned countries: you can ask for an exchange or a refund, just mail back the items by your own means and you will receive the new item/refund once we receive the returned order. Please write to [email protected] so we can help you with the process.

If you ordered from a country that is not in the European Union, the United Kingdom or the USA

Sadly, we currently can’t offer free shipping and free returns to the rest of the world. We are working hard to develop more logistic options that make ordering easier around the world. 

Meanwhile, we offer the same treatment as for customers in the aforementioned countries: you can ask for an exchange or a refund, just mail back the items by your own means and you will receive the new item/refund once we receive the returned order. Please write to [email protected] so we can help you with the process.